Brad, in five bullet points:
- Led Customer (CX), User (UX), and Product Experience teams at multiple companies
- Broad business experience, from startup co-founder to public company Director
- A customer-obsessed leader who drives experience improvements by understanding the customer journey and solving user problems
- A team player who works collaboratively to improve team and company processes
- A calm, stable manager with a cheerful disposition who builds positive team cultures
Brad has been called an empathic, high-EQ leader who cares deeply about his team and their development. He excels at building inclusive, cross-organizational culture and is a calm, stable presence with a cheerful disposition and a positive outlook.
In his recent roles, he led teams of designers, researchers, writers, product managers, and customer service professionals to create outstanding user experiences across mobile, web, connected hardware, and physical environments.
In the past, he's worked with Intel, Stanford University, LinkedIn, AppFolio, Bindo (a company he co-founded), Equinox, Weight Watchers, and Clover.
In his most recent role at FORME, as their Director of User Experience, he stood up the UX and CX teams and created new experiences for connected fitness and personal training.
Brad spent his childhood in upstate New York and attended Clarkson University, where he graduated with honors.
In the subsequent years, he lived in northern and southern California, Hong Kong, and New York City. These days, he lives in beautiful San Francisco, USA. 🌁
Outside of work, Brad is an advocate of libraries and public transportation. He is also a food enthusiast and is into singing, backpacking, biking, skiing, and anything that gets him in the water.